SHIPPING & DELIVERY

Since 19.03.2020 because of the complicated situation with the COVID-19 (Coronavirus) there may be delays in delivery times . This is due to canceled flights by airlines, closure of land borders with neighboring countries, as well as long delays in transport and delivery of shipments in a significant number of countries. These circumstances makes impossible to meet the service parameters and quality standards. Healthy Life Superstore dynamically monitors the situation and looks for opportunities to resume suspended international services.

The Express Shipping is temporarily unavailable also.

See the list of countries we are allowed to ship due to the COVID-19 pandemic:
Albania, Algeria, Andorra, Angola, Anguilla, Argentina, Aruba, Ascension, Austria, Azerbaijan, Bangladesh, Bahrain, Barbados, Belarus, Belgium, Benin, Bermuda, Bhutan, Bonaire Saba and Staint Eustacius, Bosnia ana Herzegovina, Bouvet Islands, Brazil, Cambodia, Cameroon, Canada, Cayman Islands, Central African Republic, Chile, China, Colombia, Congo /Brazzaville/, Congo /Kishasa/, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Finland, France, French Guiana, French Polynesia, French Southem and Arctic Territories, Gabon, Gambia, Germany, Ghana, Gibraltar, Great Britain and Northern Ireland, Greece, Guadaloupe, Guernsey, Guinea, Hungary, Iceland, India, Indonesia, Italy, Iran, Iraq, Ireland, Isle of Man, Israel, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Latvia, Lebanon, Liberia, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malaysia, Maldives, Mali, Malta, Martinique, Mayotte, Mexico, Moldova, Monaco, Montserrat, Montenegro, Morocco, Mozambique, Myanmar, Namibia, New Caledonia, Northern Macedonia, Netherlands, Nigeria, Norway, North Korea, Pakistan, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Russia, Rwanda, Saint Helena, Saint Pierre and Miquelon, Senegal, Serbia, Seychelles Islands, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Svalbord and Jan Mayen, Sweden, Switzerland, Tanzania, Thailand, Togo, Tunisia, Turkey, Ukraine, United Arab Emirates, United States, Uruguay, Vietnam, Virgin Islands, Wallis and Futuna, Zanbia

Because of unfair customer, courier and merchant practices, our store does not ship to the following countries: Tajikistan, Turkmenistan

Below is the information regarding the shipping and delivery terms of your purchased items. Please be sure to also read the Terms & Conditions and Return Policy pages for further information relevant to the shipping and delivery it items. By accepting the Terms & Conditions of our website you are also agreeing to the Shipping & Delivery terms of this page.

Price and delivery time

We offer FREE Standard Shipping if Your order is over 40$ !

The Standard Shipping option cost 4.99$ and normally is 5-15 business days for European countries and 10-15 business days worldwide. Delays are possible.

The Express Shipping option cost 30$ and normally takes 2-5 business days for European countries and 3-8 business days worldwide (up to 5-10 business days for some destinations). Delays are possible.

All the shipments are provided with priority and tracking number !

Delivery time

Customers may place an order 24 hours a day at our e-store. We process the order thereafter based on the internal scheduling of business and usually within 24 to 48 hours from the date of receipt. It is possible an items is marked “In stock” but requires a backorder. In such case, normally 3-4 business days need to pass, once the payment is processed, until the item is sent.

As soon as an order has been placed, the customer will receive an e-mail overview, which however does not constitute an order confirmation and we are not bound by the customer’s purchase order at the time of the overview.

The binding agreement is established as soon as you, the customer, receive an e-mail with the shipment notification and tracking ID provided by HealthyLife Superstore. Mind, when you, the customer, place a purchase order in the webshop, this order is binding for you, i.e. the customer.

Please note that all orders are a subject to availability based on the current stock and HealthyLife Superstore may need to cancel the order on the off-chance supply shortage makes it impossible to deliver. Naturally, the client will be reimbursed.

Delivery and delay

All products that are in stock will be shipped in 48 hours after the payment is received, excluding weekends and official holidays. Products that are not readily available may take between 3 and 6 days before shipment.

If the delays are greater than 6 days, HealthyLife Superstore will notify the customer. The customer will then have the option to cancel the order within 24 hours for any product that has failed to be shipped timely.

Orders are shipped via postal services. We work with Bulgarian Post, EMS, DHL, Fedex, Speedy and other courier companies, depending on the destination and current workload of the specific courier company.

HealthyLife Superstore will not be responsible for any errors in providing shipping information made on the part of the customer. Bear in mind that when you, the customer, fail to provide correct information, your delivery may be delayed by an unspecified amount of time.

Import duty & tax

All prices displayed exclude any domestic taxes and duties. As soon as your order arrives at the specified destination, you may be required by your local authorities to pay for the import duties, customs and local sales taxes that are levied y your country. This may be necessary to release your order from customs. We remind you that you may be legally recognized as “the importer” in this context by your local authorities.

As this is your responsibility, we recommend that you contact your local tax authorities to determine the cost price prior to purchase completion.

You will also be tasked with knowing the rules and regulations in the country. If a package is stopped at the border, you may try to release it to you or have it resent to us. If we receive the package back we will offer you to either resend it or reimburse you for its value.

EU customers will are not subject to paying import duties.